Refund & Returns Policy
Because every piece we make is engraved to order for a specific customer and vehicle, Purehand Engraving follows a policy built around that reality. Please read this in full before placing an order — it explains exactly what's covered, what isn't, and how to reach us if something goes wrong.
1
Custom Engraved Items
Every engraved product is made specifically around the design, vehicle details, and specifications you provide at checkout. Because each piece is built for one customer, our return options are limited by nature:
- Returns are accepted only when an item arrives defective or damaged
- Any issue must be reported within 7 days of delivery
We're not able to accept returns or exchanges for:
- Incorrect size selection
- Fitment or compatibility errors
- A change in design preference
- Change of mind after purchase
It's the customer's responsibility to confirm vehicle details — model, trim, and year — are correct before the order is placed. Once engraving begins, the piece can't be resold to anyone else.
2
Defective or Damaged Items
If a piece arrives damaged or with a manufacturing defect, we'll make it right:
- We'll provide a replacement or a refund, depending on the situation
- Damage that happens in shipping is fully covered under this policy
- Clear photo evidence of the issue is required so we can review the claim
- All claims must be submitted within 7 days of delivery
3
Return Process
To report an issue or request a return:
- Email us at hello@purehandengraving.com
- Include your order number and clear photos of the issue
- Wait for return authorization before sending anything back
Once a return is approved:
- Send the item back in its original packaging
- Return shipping is on the customer unless the item is confirmed defective or damaged
4
Refunds
- Approved refunds are processed within 5–7 business days
- Refunds go back to the original payment method only
- Shipping fees are non-refundable, except for verified defects or shipping damage
5
Exchanges
- Exchanges are only available for defective or damaged items
- We don't offer exchanges for size, model year, or compatibility errors, given the fully custom nature of every piece
Because of this, we strongly recommend confirming all fitment details with us before your order goes into production.